Support Portal

Get help with Description Tabs Pro - We're here to support you!

📞 Contact Us

WhatsApp Support
+49 174 6871694
Monday-Friday, 9-18 CET
Email Support
fh.dennis.wittmann@gmail.com
Response within 24 hours

📚 Resources

System Status

App Status: Operational
API: Operational
Database: Operational

🆘 Common Issues & Quick Fixes

Extension not appearing in theme editor

Solution:

  1. Ensure app is installed (check Shopify Admin → Apps)
  2. Refresh theme editor (Ctrl+R / Cmd+R)
  3. Look for "Full Description Pro" under App blocks
  4. If still not visible, reinstall the app

Tabs not showing up

Solution:

  1. Check if your product description contains H2 headings
  2. In HTML editor: Use <h2>Tab Name</h2>
  3. In markdown: Use ## Tab Name
  4. Minimum 1 H2 heading required for tabs to appear

Styles conflict with my theme

Solution:

  1. Use the 75 customization settings to match your theme
  2. Adjust colors, spacing, borders individually
  3. Try "Container Width: Full Width" for edge-to-edge layout
  4. Contact support with your store URL for personalized help

Mobile display issues

Solution:

  1. Check "Mobile Optimization" settings in Advanced section
  2. Reduce "Mobile Title Scale" to 0.7-0.8x
  3. Reduce "Mobile Content Scale" to 0.8-0.9x
  4. Reduce "Mobile Padding Scale" to 0.6-0.8x

💬 How to Get Support

Before Contacting Support:

When Contacting Support, Include:

Support Channels:

🔵 WhatsApp (Fastest): +49 174 6871694

📧 Email: fh.dennis.wittmann@gmail.com

Hours: Monday-Friday, 9-18 CET

We typically respond within 24 hours. WhatsApp messages during business hours get replies within 1-2 hours.


Last Updated: January 3, 2026 | Description Tabs Pro v1.0.0