Support Portal

Extension not appearing in theme editor

Solution:

1. Ensure app is installed (check Shopify Admin → Apps)
2. Refresh theme editor (Ctrl+R / Cmd+R)
3. Look for "Full Description Pro" under App blocks
4. If still not visible, reinstall the app

Tabs not showing up

Solution:

1. Check if your product description contains H2 headings
2. In HTML editor: Use <h2>Tab Name</h2>
3. In markdown: Use ## Tab Name
4. Minimum 1 H2 heading required for tabs to appear

Styles conflict with my theme

Solution:

1. Use the 75 customization settings to match your theme
2. Adjust colors, spacing, borders individually
3. Try "Container Width: Full Width" for edge-to-edge layout
4. Contact support with your store URL for personalized help

Mobile display issues

Solution:

1. Check "Mobile Optimization" settings in Advanced section
2. Reduce "Mobile Title Scale" to 0.7-0.8x
3. Reduce "Mobile Content Scale" to 0.8-0.9x
4. Reduce "Mobile Padding Scale" to 0.6-0.8x

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