Frequently Asked Questions

📦 Installation & Setup

Q: How do I install the app?

Click "Add app" in the Shopify App Store. After authentication, go to your theme editor and add the "Description Tabs Pro" block to your product template.

Q: Does it work with my theme?

Yes! The app is a Shopify Theme App Extension and works with ALL Shopify themes (including custom themes).

Q: Do I need coding skills?

No! Everything is configured visually in the Shopify theme editor. No code required.

🎨 Features & Customization

Q: What display modes are available?

Four modes: Normal (standard), Tabs (horizontal navigation), Accordion (collapsible sections), and Read More (expandable with gradient).

Q: How does the H2 auto-parsing work?

In Tabs or Accordion mode, the app automatically detects H2 headings in your product descriptions and converts them into clickable tabs or accordion sections.

Q: Can I customize colors and spacing?

Yes! 75 customization settings including colors, fonts, spacing, borders, shadows, and animations.

Q: Is it mobile responsive?

Absolutely! All modes adapt perfectly to mobile, tablet, and desktop screens with separate mobile scaling options.

💰 Pricing

Q: How much does the app cost?

$0.99 per month with a 14-day free trial. No credit card required for the trial. Cancel anytime.

Q: Are there any hidden fees or usage limits?

No hidden fees. One flat price of $0.99/month for unlimited products, unlimited customizations, and all features included.

🛠️ Troubleshooting

Q: The extension doesn't appear in my theme editor

Make sure you've installed the app and refreshed your theme editor. The block is called "Full Description Pro" under App blocks.

Q: Tabs aren't appearing

Ensure your product description contains H2 headings (## in markdown or <h2> in HTML). The app requires at least one H2 to create tabs.

Q: Styles conflict with my theme

Use the 75 customization settings to match your theme. If issues persist, contact support with your store URL.

📞 Support

Q: How do I get help?

Email: fh.dennis.wittmann@gmail.com
WhatsApp: +49 174 6871694 (Monday-Friday, 9-18 CET)
We respond within 24 hours.

Q: Can I request new features?

Yes! We love feedback. Contact us with your suggestions.

🔒 Privacy & Security

Q: What data does the app collect?

Only shop domain, installation date, and OAuth tokens. We do NOT collect customer data, orders, or product details. See our Privacy Policy for details.

Q: Is it GDPR compliant?

Yes! All data is automatically deleted 48 hours after app uninstallation.